{"id":338050,"date":"2024-09-27T13:48:06","date_gmt":"2024-09-27T13:48:06","guid":{"rendered":"https:\/\/orthopartnerdigital.com\/v2-assistance\/"},"modified":"2024-11-04T14:35:33","modified_gmt":"2024-11-04T14:35:33","slug":"support","status":"publish","type":"page","link":"https:\/\/orthopartnerdigital.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;40px||80px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.26.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-ce3e4c9d-9c0d-481b-8d40-5ea99dca7f8b&#8221; text_font_size=&#8221;20px&#8221; background_color=&#8221;RGBA(255,255,255,0)&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;95%&#8221; width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||-1px||false|false&#8221; custom_padding=&#8221;15px|0px|15px|0px|false|true&#8221; border_radii=&#8221;on|20px|20px|20px|20px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-ce3e4c9d-9c0d-481b-8d40-5ea99dca7f8b%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<p>Are you experiencing a problem with your digital equipment or software in your dental or orthodontic practice?<br \/>Our support team is available to offer you rapid assistance, whether for your equipment, software or website.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; 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global_colors_info=&#8221;{%22gcid-a98e4de7-9914-4c7d-a8d3-981528735fdb%22:%91%22border_color_all%22%93,%22gcid-f4cb204e-b578-4537-9047-3c7eb96ac73a%22:%91%22background_color%22%93}&#8221; background__hover_enabled=&#8221;off|desktop&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font_size=&#8221;23px&#8221; header_3_line_height=&#8221;1.5em&#8221; custom_padding=&#8221;0px|||||&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;selector {||  \/*display:flex;||  align-items:center;*\/||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Support for digital equipment<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font_size=&#8221;23px&#8221; header_3_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;selector {||  display:flex;||  align-items:center;||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Remote diagnosis.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Assistance with the installation and configuration of your intraoral scanners, 3D printers and wire benders <\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Training in the use of your equipment <\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Updating software to ensure optimal performance.<br \/><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-f4cb204e-b578-4537-9047-3c7eb96ac73a&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; hover_enabled=&#8221;0&#8243; background_last_edited=&#8221;on|desktop&#8221; custom_css_free_form=&#8221;selector {||  \/*display:flex;||  align-items:center;||  justify-content:center;||  flex-direction:column;*\/||}&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;gcid-a98e4de7-9914-4c7d-a8d3-981528735fdb&#8221; global_colors_info=&#8221;{%22gcid-a98e4de7-9914-4c7d-a8d3-981528735fdb%22:%91%22border_color_all%22,%22border_color_all%22,%22border_color_all%22,%22border_color_all%22%93,%22gcid-f4cb204e-b578-4537-9047-3c7eb96ac73a%22:%91%22background_color%22%93,%22gcid-ce3e4c9d-9c0d-481b-8d40-5ea99dca7f8b%22:%91%22background_color%22%93,%22gcid-primary-color%22:%91%22background_color%22%93}&#8221; background__hover_enabled=&#8221;off|desktop&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font_size=&#8221;23px&#8221; header_3_line_height=&#8221;1.5em&#8221; min_height=&#8221;0px&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;selector {||  \/*display:flex;||  align-items:center;*\/||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; text_orientation=&#8221;center&#8221; header_text_align=&#8221;center&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Software Support<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_line_height=&#8221;1.5em&#8221; min_height=&#8221;150px&#8221; custom_css_free_form=&#8221;selector {||  display:flex;||  align-items:center;||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93,%22gcid-body-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Dedicated support for orthodontic planning software for the aligner treatment and indirect bracket bonding solution in office.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Help integrate software into your workflows.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Support for software updates, license management and bug fixes.<br \/><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; 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theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;Montserrat|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font_size=&#8221;23px&#8221; header_3_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;selector {||  \/*display:flex;||  align-items:center;*\/||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3 style=\"text-align: center;\">Website support<\/h3>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Montserrat||||||||&#8221; text_text_color=&#8221;gcid-primary-color&#8221; text_font_size=&#8221;20px&#8221; header_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_font=&#8221;|700|||||||&#8221; header_3_text_align=&#8221;center&#8221; header_3_text_color=&#8221;gcid-ff47cd79-3020-4c88-9334-b2124c30c531&#8243; header_3_line_height=&#8221;1.5em&#8221; hover_enabled=&#8221;0&#8243; custom_css_free_form=&#8221;selector {||  display:flex;||  align-items:center;||}&#8221; global_colors_info=&#8221;{%22gcid-ff47cd79-3020-4c88-9334-b2124c30c531%22:%91%22header_text_color%22,%22header_3_text_color%22,%22header_text_color%22,%22header_3_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Technical support for your customer area on our Orthopartner Digital website.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Help manage your online orders, access resources, and resolve any payment issues.<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">Solving problems navigating the site or accessing your account.<br \/><\/span><\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;off|off|off&#8221; admin_label=&#8221;About Us&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-ce3e4c9d-9c0d-481b-8d40-5ea99dca7f8b&#8221; background_enable_image=&#8221;off&#8221; background_blend=&#8221;multiply&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;20px||||false|false&#8221; 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custom_padding_last_edited=&#8221;off|phone&#8221; animation_direction=&#8221;bottom&#8221; text_font_size_tablet=&#8221;16px&#8221; text_font_size_phone=&#8221;19px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; header_font_size_tablet=&#8221;35px&#8221; header_font_size_phone=&#8221;27px&#8221; header_font_size_last_edited=&#8221;on|desktop&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_margin__hover_enabled=&#8221;off|desktop&#8221; theme_builder_area=&#8221;post_content&#8221;]<\/p>\n<h1><strong>How to contact us<br \/><\/strong><\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.27.2&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px|auto|0px|auto|false|false&#8221; custom_padding=&#8221;10px||0px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_3&#8243; 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